Frequently Asked Questions

Pinnacle Pointe DUI and Driving Schools strives to ensure a first-class experience for each and every student that allows us the opportunity to assist in obtaining their educational goals.   In the event that you have an issue or a matter that requires personal attention, please give us a call so that we can assist in ensuring a first class experience.   You may reach us at 678-545-4144 or 770-693-4410 or email:  [email protected]

There is no charge to cancel lessons outside of the 48-hour window.

Cancellations occurring within 48 hours of the scheduled session will incur a $25 cancellation fee.

All students are required to utilize Drivescout for scheduling sessions.  In the event that the student has scheduling issues, assistance will be provided by our staff to ensure a satisfactory training date.

Road test appointments will be done via telephone or email to our offices to ensure proper coordination with the instructor and the Department of Driver Services (DDS).

Occasionally, the instructor scheduled for your driving session may become unavailable even at the last minute. In such instances, we will contact you as soon as possible to discuss options. You may choose to proceed with another instructor as a replacement or reschedule your session for a later date and time with your preferred instructor.

We appreciate your understanding and flexibility as we strive to provide the best learning experience for all our students.

All students are required to conduct themselves in a polite manner that encourages a positive and safe learning environment.   Learning to drive is rewarding but also dangerous.

Negative or bad behavior will not be tolerated.   In the event of behavior issues, the lesson will be terminated, and remaining funds will be forfeited.

Also, the odor presence of illegal drugs such as Marijuana or any other illegal substance while training in vehicles or sitting in the classroom environment will not be tolerated and you will be dismissed or advised to reschedule.

A picture ID is required for all students before beginning class and a school contract must be signed at the time of registration. No exceptions. Defensive Driving classes are conducted from 9:30 am to 4:30 pm weekly (hours may vary by school). Late class arrivals will not be allowed in after start time. It is HIGHLY recommended that students arrive 15 minutes prior to class. Classes are conducted at our Union City and Douglasville locations. Classes are conducted in 50-minute increments with a 10-minute break given each hour.   A one-hour lunch break is given after the completion of the 3rd hour of instruction.  Students are allowed to eat and drink in the classroom.  There are several restaurants located within a mile from the school.  All students will receive their printed DDS completion certificate at the end of class.   Please call 678-545-4144 for additional information.

Lesson time starts when the driver arrives at the designated pickup location and ends when the student is dropped off at their dropoff location.

Tardiness will count toward the instruction time for the student.

The following information is provided to ensure that all testers have the correct information and documentation for their DDS road test.    Please contact Pinnacle Pointe DUI and Driving Schools if you have any additional questions:

Us citizens only

16-year-old on the day of testing require the 30 hour Drivers Education certificate,  school enrollment form, and ADAP certificate.

17-year-old on the day of testing require a school enrollment form and ADAP certificate,

18 and older students only require their permit.

Non-us citizens  

Documentation used to obtain your permit will be required to obtain your driver’s license.

All students

Please complete the DDS Skip A Step process prior to the day of testing.   This will speed up the process upon arrival at the DDS.  The Skip A Step page may be found here.  https://online.dds.ga.gov/onlineservices/preapply/

Call us for our weekend schedule. Our classes are conducted on Friday’s (6pm-10pm), Saturday’s (8am-5pm) and Sunday’s (8am-5pm) (Must attend all 3 days). Call 678-545-4144 or 770-693-4410 to schedule an appointment for class.

The Joshua’s Law classes are part of a self-paced curriculum. The student has the ability to complete the program in the comfort of his/her home. At the end of the course, a certificate of completion will be provided.

Customer Care and Refund Policy

At Pinnacle Pointe, we value our customers and strive to provide exceptional service. If you have any concerns or issues, please don’t hesitate to give us a call so we can promptly address them.

Refund and Cancellation Policy:

• Cancellation After Lessons Begin: If you have already started your driving lessons, 30% of the total tuition is non-refundable.
• Cancellation Before Lessons Begin: If you have not yet started driving lessons, you are entitled to a full refund up to 10 days after payment. After 10 days only a credit for any future lessons or services may be granted or you may transfer you credit to another individual or student.
• Refund Eligibility: Pinnacle Pointe provides a refund eligibility period of 10 days.

Important Notes:

• After the refund eligibility period, no refunds will be issued. However, a credit can be provided for use within two years or applied toward any other service we offer.
• Refunds will be processed in the same payment method as the original transaction.
• All eligible refunds will be processed and returned within 5 business days from the date of the refund request (weekends and holidays not considered business days).

Thank you for choosing Pinnacle Pointe. We are committed to your success and satisfaction!